Privacy Statement

RTO # 30798


The College of Health and Fitness is required to collect, use, store and disclose a range of personal information on students, employees and a range of other stakeholders. The College of Health and Fitness is committed to maintaining the privacy and confidentiality of all personal information that is collected through the website,, from industry partners, contractors to The College of Health and Fitness or directly from you.

The College of Health and Fitness complies with the Privacy Act 1988 (Cth), including the 13 Australian Privacy Principles (APP) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth).


This policy applies to all students, employees and contractors.

Responsible Parties

The Compliance Manager and College Manager are responsible for the control and issuance of this policy.


1.       Open and Transparent Management of Personal Information

The College of Health and Fitness will publish this policy on its website. This policy will also be included in

The College of Health and Fitness enrolment form, Student Handbook/information, and provided on request.


2.       Collection of Solicited Personal Information

The College of Health and Fitness collects information from a variety of sources. Information may be collected:

  • when you provide details to The College of Health and Fitness in an enquiry form, an enrolment form, consent form, survey, complaint, feedback form, incident report or job application;
  • when you enter personal information into, or agree to having your personal information entered into, our online Learning Management System (LMS);
  • via our industry partners associations or other body which is a member or affiliated with The College of Health and Fitness;
  • when you subscribe to a College of Health and Fitness publication (e.g. newsletter);
  • when you access the Site;
  • when you contact us via email, telephone or mail or engage via social media;
  • when you participate in any program, activity, competition or event run by The College of Health and Fitness; or
  • where The College of Health and Fitness is required to do so by law (for education, VET training, child protection, Work Health and Safety laws or other legislation in Australia).

The information that The College of Health and Fitness collects may include:

  • name (including title);
  • date of birth;
  • contact information, including email address;
  • demographic information such as postcode;
  • job titles;
  • school you are attending or teaching;
  • indigenous background;
  • ability/disability;
  • language, literacy and numeracy skills;
  • other information relevant to the customisation of a document on the Site;
  • information about your business or personal affairs;
  • information about your vocational needs;
  • next of kin or parent/guardian;
  • other information relevant to client surveys and/or promotions; and
  • any other information requested on this Site or otherwise required by us or provided by you.

The College of Health and Fitness may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.

The College of Health and Fitness may receive personal information from third parties. In such case, The College of Health and Fitness will protect it as set out in this Privacy Policy.

The College of Health and Fitness will take all reasonable steps to ensure that the information provided from individuals is correct and any third party information received can be verified for accuracy, currency and completeness.


4.       Dealing with Unsolicited Personal Information

The College of Health and Fitness only collects, uses and stores information which is directly related to the provision of training and assessment (for students) and information directly related to the employment or engagement of contractors (for employees and contractors).

Information which is received that is not related to training and assessment or employment with The College of Health and Fitness is destroyed in a safe and secure manner.


5.       Notification of the Collection of Personal Information

Students and employees are notified when information is collected or sourced from third parties. Such notifications are expressed in enrolment forms, assessment tools and other written documents or implied in such circumstances such as workplace observations.


6.       Use of Personal Information

The College of Health and Fitness collects and uses personal information for the following purposes:

  • to allow account creation for students, teachers, and assessment through our LMS;
  • to provide information, products and services to you and request information to manage and administer those products and services (including enrolment, assessment and issuing certificates of completion and statements of attainment);
  • to respond to your queries relating to our Site, our products, advice and services;
  • to provide information to our network of industry partners and contractors for the purposes of assisting you and managing your enquiry or needs;
  • to better understand your needs, enabling us to improve our products and services;
  • for internal record keeping;
  • to circulate promotional emails about new products and services (including program offerings), special offers or other information which we think you may find interesting;
  • to measure consumer interest in our products and services;
  • to contact you for market research purposes; and
  • direct marketing (The College of Health and Fitness will only use your information if you have provided consent to use your information for this purpose and you have opted-in to this type of communication).


7.       Disclosure of Personal Information

The College of Health and Fitness may disclose personal information:

  • for the purpose of providing information, products and services to clients;
  • for the purposes of informing teachers, assessors, and our industry partners about course progression and completion status;
  • to register and administer events, promotions or competitions;
  • to verify personal information details upon request from third parties, such as completion of courses, a request from a potential employer verifying a qualification and further enrolment into another institution;
  • to comply with legal and regulatory obligations, including disclosure and reporting to Commonwealth, State and Territory government agencies for planning, evaluative, administrative and funding purposes. This may include:
    • disclosure and reporting to Commonwealth and State government agencies (including State Training Authorities) for the purpose of administrating entitlements to financial assistance under Commonwealth and State government programs for supporting students (e.g. VETiS funded by the VET investment budget), and
    • disclosure to government agencies responsible for administrating and regulating education and training providers in Australia [e.g. Australian Skills Quality Authority (ASQA) and the National Centre for Vocational Education Research Ltd (NCVER)].
  • for students under 18, information regarding attendance, progress and general well-being may be provided in order to keep parent(s) and/or guardian(s) adequately informed;
  • to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • to one or more Consultants, for the purpose of providing information and services to you;
  • to the relevant third party or parties, with our client’s consent, if the matter involves third parties; and
  • to third parties, including agents, referral partners, contractors and sub-contractors for the purposes of providing information, products and services to

By providing The College of Health and Fitness with personal information, you   consent   to   this disclosure. Where personal information is disclosed to third parties, The College of Health and Fitness will request or otherwise seek to get confirm that the third party follows the Australian Privacy Principles regarding handling your personal information.


If there is a change of control of our business or a sale or transfer of business assets, The College of Health and Fitness reserves the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. The College of Health and Fitness would seek to only disclose information in good faith and where we have sought to maintain confidentiality.


The College of Health and Fitness does not typically or routinely disclose personal information to overseas recipients. Unless consent has been given, or an exception under the Australian Privacy Principles applies, The College of Health and Fitness will only disclose personal information to overseas recipients where reasonable steps have been taken to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.


8.       Adoption, Use or Disclosure of Government Related Identifiers

The College of Health and Fitness is required to collect, in some circumstances, government related identifiers. The College of Health and Fitness will not use these identifiers for any reason or purpose except for the explicit reason it is required (e.g. Concession numbers, Unique Student Identifier, Tax File Numbers, Drivers Licence Number, etc.) and will not use these numbers as an identifier of individuals.

The College of Health and Fitness will only disclose government related identifiers where required by law or express consent has been given to disclose this information.


9.       Security of Personal Information

The College of Health and Fitness is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure that information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. This includes:

  • The Site is secured using an SSL Access to the website is not available on an insecure connection.
  • All storage infrastructure is housed in highly secure data centres with redundancy in place in the event of natural
  • Destruction of personal and sensitive information is carried out by commercial document destruction companies or secure shredding or secure electronic deletion.


All records will be kept in Australia. Controlling Your Personal Information Choice and Consent

Providing The College of Health and Fitness with your personal information is optional to you. You can choose not to

provide personal information. When you provide The College of Health and Fitness with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes. The College of Health and Fitness will not sell, distribute or lease your personal information to third parties unless we have your permission or are legally required to do so.

If you do not provide any personal information to The College of Health and Fitness, it may affect your use of the Site or the products and services offered on the Site.


Anonymity and Pseudonymity

Individuals have the option of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (e.g. when requesting information on a course; website enquiries; anonymous complaints/feedback). Generally, is it not practicable or lawful for us to deal with individuals anonymously or pseudonymously on an ongoing basis (e.g. if the individual wishes to enrol in a College of Health and Fitness program).

Individuals who wish to undertake nationally recognised training with The College of Health and Fitness will be required to disclose information of a personal nature as outlined in this Policy.



You may choose to restrict the collection or use of your personal information. If you have previously agreed to The College of Health and Fitness using your personal information for direct marketing purposes, you may change your mind at any time by contacting us via the details below.


Access to Personal Information

You may at any time request details of personal information that The College of Health and Fitness holds about you in accordance with the provisions of the Privacy Act 1988 (Cth). All requests for access to personal information must be in writing and the individual must be able to identify themselves and verify their identity prior to any information being disclosed.

If we are required or authorised by law to do so, we may refuse to provide you with access to this information. We will either provide you with access or inform you of our decision to refuse access within 28 days of receiving your request.

All requests must be made to:

The Manager

The College of Health and Fitness


North Lakes QLD 4509


Correction of Personal Information

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us (see details above). The College of Health and Fitness relies in part upon clients advising us when their personal information changes. The College of Health and Fitness will respond to any request within a reasonable time and will endeavour to promptly correct any information found to be incorrect so that the information is accurate, up-to-date, complete, relevant and not misleading.



You are welcome to unsubscribe from The College of Health and Fitness' e-mail database, or opt out of communications, at any time. Please use the link provided in future subscriber email communications or by contacting The College of Health and Fitness via the details below.



If you believe that The College of Health and Fitness has breached the Australian Privacy Principles and wish to make a complaint about that breach, please email us setting   out   details   of   the   breach.   The College of Health and Fitness will   promptly investigate your complaint and endeavour to respond to you in writing within 28 days setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.




How we use Cookies

The College of Health and Fitness uses session "cookies" for keeping users logged in to the Site. A cookie is a small file supplied by The College of Health and Fitness web server and stored by the web browser software on your computer when you access the Site. An explanation of cookies can be found at the site of the Office of the Australian Information Commissioner. Cookies allow The College of Health and Fitness to recognise you as an individual as you move from one of our web pages to another.


This information is only used to help you use our website systems more efficiently, not to track your movements through the internet, or to record private information about you.


Age Limits

The College of Health and Fitness delivers training and assessment services to adults and to minors (e.g. students under the age of 18). The College of Health and Fitness requires approval from an adult or carer to provide services to minors.


Data Storage

Data is stored using obfuscation for relevant personal information and encrypted passwords.


Application and Server Information

The (e.learning) server infrastructure is located in an Amazon Web Services data centre facility in Sydney, Australia.

The server is configured using best security practices. A code review and quality assurance process is undertaken prior to code being deployed into the production environment. Access to server infrastructure is through public and private key authentication with multiple access level checks.


Links to Other Websites

The College of Health and Fitness Site may contain links to other websites of interest. Please note, we do not have any control over those websites. The College of Health and Fitness is not responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution when accessing such websites and look at the Privacy Policy applicable to the website in question.

This Privacy Policy may be amended from time to time with changes, additions and deletions, at The College of Health and Fitness’s sole discretion. You should check this Policy regularly to ensure that you are aware of any changes. Your continued use of the Site following any amendments indicates that you accept the amendments.


Relevant Legislation

Legislation includes

  • The Privacy Act 1988 (Cth)
  • The Australian Privacy Principles (APP), 2014 (Cth)
  • National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)


The College of Health and Fitness – Privacy Policy October 2021, v2


Lee-Ann Hargreave

I was a 55+ woman who was struggling to find work. As i loved to train myself I decided to complete a course in health and fitness. The team at the College of Health and Fitness were marvelous. Any questions I asked they were happy to answer. I have to thank Bridgett Cooke for her fabulous teaching skills and the ability to make me feel comfortable in a class of people who were a whole lot younger than me. I am proud to say I passed with flying colours and I am now employed in a gym doing what I love. I would recommend the College to anyone who wants to get into the fitness field.


Joanne Van Der Linden

TCOHF made it possible for me to get the qualifications I needed while still being able to work full time.


Brett Gerhardt

Great courses. Thorough teaching by very helpful qualified instructors. I reccomend this facility above all others.


Cassy Levinge

Great staff. Course Instructor is very approachable and knowledgeable, I am very glad I enrolled at TCOHAF.



its a good college really help full i my self love it



The team was so supportive and responded quick to my questions!


Jordie A-B

Great place to get your Certificates done! Super supportive environment and great communication!


Meeah Adkins

Really great course, and very affordable.


Penguin On A Bike

I enjoyed the welcoming atmosphere of the staff and the clear instructions given when completing the course.


Curtis Ide

The college of health and fitness was extremely informative with explaining the questions and very helpful getting through the coarse.