HLT23221 – Certificate II in Health Support Services

If you have your heart set on embarking on a new career path in the health industry, then enrolling in HLT23221 – Certificate II in Health Support Services is the first step to fulfilling your aspiration. This is an entry-level course which will provide you with the essential practical and theoretical training required to seek employment in the health industry. The skills you’ll have gained at the completion of this course will equip you to apply for assistant roles in the health, aged, or residential care industries. Alternatively, if you’re aiming to continue onto further studies, this qualification is a prerequisite that supplements industry placements required for enrolling in the HLT37315 – Certificate 3 in Health Administration program. Lastly, whilst you’ll have a 12-month window to complete the self-paced HLT23221 – Certificate II in Health Support Services, many past students have successfully completed this course in less time. You can also request an extension if you find that this is not enough time.


Learn a multitude of different skills that are useful for anyone seeking employment in health support services.
Both practical and theory training, during which we’ll prepare you for the role of health industry workers who provide support for the effective functioning of health services.
Access to a first-class education program from a college that specialises in health career training and education for health industry professionals.
Access to experts that will help guide you in your training. Our courses are designed in conjunction with an extensive network of recognised academic and industry professionals.
Flexible online study options that allow you to study anywhere and anytime that suits your needs.
Ongoing support throughout the HLT23221 - Certificate II in Health Support Services from our dedicated and knowledgeable team. We are here to help, and are only ever a phone call or an email away.

STUDY HLT23221 – Certificate II in Health Support Services


You have up to 12 months to complete HLT23221 – Certificate II in Health Support Services unless you ask for an extension. However, if you want to get it done faster, you can, thanks to our flexible online study options. Either study online at your own pace or choose to study in the classroom for a face-to-face learning experience.

Whichever you choose, our instructors are there to support you by email or on the phone to help you succeed. You’ll get a nationally-recognised qualification, and the best news is that the health industry is currently crying out for workers, so your job prospects are promising!

All students need to complete a supervised work placement. Some of your class time is counted if you attend face-to-face classes, but if you study this certificate online, you’ll do this under the supervision of an approved supervisor.


We have some great news for you regarding getting a job after completing this qualification. The College of Health and Fitness has been operating for over 20 years and is registered with ASQA – offering you total peace of mind. Our graduates often succeed in finding employment once they’ve completed their qualifications.

Our HLT23221 – Certificate II in Health Support Services graduates are qualified for employment as health administrators and receptionists. They can be hired in workplaces, including medical practices, hospitals, and private health care offices. They can even work for specialists and allied health professionals such as physiotherapists and many more other options.

With this qualification, you will have already completed some of the HLT37315 – Certificate III in Health Administration requirements, so you are well on your way to even more job opportunities. If you’d like further information, the next step is to connect with us, and we’ll happily send you the HLT23221 – Certificate II in Health Support Services information pack. Just fill out your details in the form below, and we’ll be in touch with you.


Health Related

Learn to assist with basic health services such as transporting individuals, preparing beds, and health and safety.

HLTINF006 – Apply basic principals and practices of infection prevention and control

HLTWHS001 – Participate in workplace health and safety

BSBMED301 – Interpret and apply medical terminology appropriately


Business Related

Improve your business skills to perform your role in a health setting. This includes using business equipment, creating simple documents, and organising daily work activities.

BSBTEC201 – Use Business Software Applications

BSBOPS101 – Use Business Resources

BSBINS201 – Process and Maintain Workplace Information

BSBPEF202 – Plan and Apply Time Management


Working with People

Work with others positively and meaningfully by learning to work with diverse people, responding to concerning behaviours, and improving your communication.

CHCDIV001 – Work with diverse people

CHCCOM005 – Communicate and work in health or community services

CHCCCS020 – Respond effectively to behaviours of concern

BSBOPS203 – Deliver a Service to Customers

BSBCMM211 – Apply Communication Skills


This course does not have any specific entry requirements, however you will need to demonstrate language and literacy skills sufficient to complete the course.

REQUEST INFO PACK FOR HLT23221 – Certificate II in Health Support Services

Interested in studying HLT23221 – Certificate II in Health Support Services? To receive a course information pack, fill out the form below with your details. You will receive everything you need to know about enrolling in HLT23221 – Certificate II in Health Support Services. Read a course overview, including course objectives and the units it includes. Get in touch now to find out more.

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